Operatives have a standard 30-day window from the date of confirmed delivery to initiate a return sequence. To be eligible for a return, your asset must be unused and in the same condition that you received it.

The unit must be in the original containment field (packaging). Any missing cables, clamps, or manuals will result in a rejected return protocol.

Do not deploy assets back to HQ without authorization. To initiate a return, contact Command Support via the "Contact Us" terminal.

Upon approval, you will be issued a Return Merchandise Authorization (RMA) number. This identifier must be clearly marked on the exterior of the shipping containment.

Once your return is received and inspected at our facility, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

SHIPPING COSTS: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

RESTOCKING PROTOCOL: Returns for non-defective items (buyer's remorse) are subject to a 15% restocking fee to cover re-certification and diagnostic testing costs.

If you received a damaged or defective unit, contact us immediately. We replace items only if they are defective or damaged during transit.

Photographic evidence of shipping damage is required within 48 hours of delivery to initiate an instant replacement sequence.